Shipping Policy
discrete Packaging and Shipping
Here at Relaxation Brothers, we understand our customer's concerns about privacy and discretion. Everything we ship will be through plain cardboard boxes. Our shipping labels do not say Relaxation Brothers, and we do everything we can to ensure our packages are discrete.
As such, our packages are shipped to you in standard shipping boxes (Either a plain brown box or a USPS priority package). Our packages ship discretely - no mention of "Relaxation Brothers" on the packaging.
However, "Relaxationbros.com" or “Willow View Ventures” will appear on your credit card statement. We cannot change this, and we apologize in advance for any inconvenience this may cause.
Relaxation Brothers reserves the right to add a signature requirement to any order at our discretion for security reasons. This is to prevent fraud and underage orders. We are very serious about preventing illicit orders.
We cannot guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances.
Domestic Shipping Rates
For orders under $100, we charge $9.95 for shipping. Orders over $100 have free shipping.
We ship everywhere in the United States.
Shipping Times and Shipping Speed
Please note that the shipping time does not include the processing time for packaging up and creating orders. Once your order is placed, our shipping team works hard to get that order packaged up well and sent out to you. If placed before 10am, the majority of orders are shipped same day. However, unforeseeable delays may occasionally occur, and processing times can take up to two days. In rare cases of holiday or special sales, processing times can be between 2-3 days. Rest assured that the increased processing time simply means our shippers need a wee bit more time to carefully tend to each and every order. Orders are not packaged up on U.S Holidays and other instances in which the postal services are closed. Shipping times do not guarantee package arrival date.
All of our packages are shipped out via USPS, UPS, or Fedex. We offer a variety of shipping speeds through these carriers. Tracking labels are sent out via email once the package is picked up by the shipping carrier. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service.
Items Broken in Shipping
ALL packages that are broken in shipping will be replaced with the same piece or an equivalent piece that has been agreed upon between Relaxation Brothers and the customer. Broken packages must be photographed and documented before a return package will be sent out. Relaxation Brothers must be informed of the break within two days of the customer receiving the package.
Please note: For all packages damaged or broken in shipping, we will remedy this issue as soon as we possibly can. Please remain calm and polite throughout the broken item’s replacement process, being angry about the situation will not speed up the process.
Still have questions? Check out our FAQ page for more! All our most frequently asked questions are answered in there.
Need to report a broken item? Please contact us at support@relaxationbrothers.com or call us at (530) 270-9093.