We accept returns on all unused products within their original, unopened packaging, up to 30 days after the order has been placed. If the product has been used, even just once, we cannot accept the return.*
All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48 hours. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product. You can return a product for up to 30 days from purchase date.
How to submit a return request:
Before you begin, sign into your Relaxation Brothers account. If you do not have a free account set up with us, you will need to create one before proceeding.
1. Navigate to our Return Portal and verify your email address.
2. Select the order that you’d like to return. Please note, only orders placed within the last 30 days will be eligible to be returned.
3. Select the item(s) you would like to return. If you purchased more than one of the exact same item, please ensure that you have adjusted the return quantity to reflect how many of that item that you will actually be returning.
4. Review the details of your return for accuracy and submit your return request. You will instantly receive your shipping label and a gift card for the amount of your return, minus the cost of return shipping.
5. Download and print your shipping label, pack up your items in the packaging materials and box they came in, secure the shipping label to the box, and drop it off at your nearest post office.
6. Start shopping for a replacement instantly using the gift card code provided! Gift cards work the same as cash in our store. They can be combined with discount codes, they can be used toward the purchase of any item at Relaxation Brothers, and they never expire! Start shopping now, and we’ll ship your order as soon as we see that your return has started making its way back to us.
Credit card refunds can be arranged by special request once your return has been received and inspected. Credit Card refunds can be issued only to the card used at the time of purchase. Relaxation Brothers, at its sole discretion, will determine the method used to refund any customer purchase, and may utilize a different method than used for the original purchase.
*If a returned item is deemed used upon inspection, it is immediately destroyed. The used item cannot be replaced, a refund cannot be issued, and we will take action to prevent any future orders from that customer account.
You may cancel your subscription at any time. If you choose to cancel your subscription before the end of the term, we will provide a pro-rated refund to you based on the time remaining on your subscription plan.
If, in our sole discretion, a refund is determined to be appropriate, we will arrange a pro-rated amount to be returned to you in a method and manner of our choosing.